Frequently asked questions

A peer-to-peer marketplace. People who want something from another country post a request, travelers with spare luggage space bid to bring it, and local shops and individuals list items for sale.

A traveler bids a price in chat, the buyer accepts it and checks out, and the order is locked in escrow. The traveler carries the item and, at handover, enters a one-time code from the buyer to confirm delivery. The buyer then releases the funds. The step-by-step guide covers buyers, travelers and sellers.

Not yet. No payment gateway is connected. When you check out, Cratejet records the order as funded so both sides can go through delivery and the code handover, but no card or UPI payment is taken and Cratejet does not hold any money.

Until online payments go live, the buyer and the traveler or seller settle the amount directly with each other. Because that money never passes through Cratejet, we cannot refund or recover it if something goes wrong. Once payments are enabled, they will be processed by a licensed payment partner.

A platform fee of 5% of the item price. The buyer pays it on top of the price, and it is shown at checkout before you confirm. Because no payment gateway is connected yet, no fee is collected through the site today.

The buyer generates a one-time code on the order page. It is shown once, and only to the buyer. At handover the buyer gives it to the traveler or seller, who enters it to mark the order delivered. After five wrong attempts the order locks for 15 minutes.

Only share the code once the item is in your hands and you have checked it. Confirming delivery does not release the funds: the buyer does that as a separate step.

Either side can raise a dispute from the order page until the order is completed or cancelled. That freezes the escrow while the Cratejet team reviews it and decides whether to refund the buyer or release the funds to the seller or traveler. The side the decision goes against loses 20 trust points.

While payments are not live, a decision changes the order’s status but cannot move money that was paid directly.

Every member has a trust score from 0 to 100, starting at 50. It goes up by 5 each time you complete an order, as the buyer or as the person delivering, and by 20 once when the Cratejet team verifies your identity, which also puts a KYC badge on your bids. It goes down by 20 if you lose a dispute.

Scores are calculated by Cratejet and cannot be edited by members. A score is a signal, not a guarantee.

Under the Baggage Rules, 2026 (in force since 2 February 2026), a resident arriving by air can bring in up to ₹75,000 of goods duty free, phones and perfume included. Above that, duty applies to the excess, and our customs calculator estimates it at the 35% baggage rate. Alcohol (2 litres), cigarettes (100 sticks) and one new laptop have their own allowances outside the ₹75,000.

These figures are estimates, not tax advice, and customs officers decide what is actually due. Goods carried for someone else must be declared honestly. Buyer and traveler should agree who pays any duty before a bid is accepted.

Weapons, drugs, prescription medicines without authority, live animals, currency, counterfeit or stolen goods, hazardous materials, and anything that is illegal in either country, among others. The full list is in section 5 of the Terms. Travelers should never accept a sealed package they cannot inspect.

Zelicra Technologies Private Limited, a private limited company incorporated in India and based in Kochi, Kerala (D-U-N-S 307789374). There is more on the About page.

Email hello@zelicra.com. If it is about an order, include the order number from the order page.